Windrose Trading Company, Inc. is a licensed wholesaler and importer and sells only to businesses licensed for resale. Please send us a completed Customer Information form and a copy of your Resale Certificate with your first order, required by Virginia state law. Retailers in Virginia must fill out an ST-10 form before their first order can be processed. We appreciate your business and want to do all we can to ensure your satisfaction with our products and services.

Shipping: UPS ground. Customer pays shipping charges. All orders shipped within 48 hours of receipt of order unless otherwise specified. Faster services, priority mail or trucking are available on request. A small handling fee is charged per box to defray packing costs.

Export Shipments: Order minimum $350 (USD). Written purchase order required. Shipping charges and customs duties are the responsibility of the customer.

Credit Card: We accept Visa, MasterCard, Discover and American Express. Windrose does not retain credit card numbers on file unless requested. Please submit card number, card name, billing address, security code, and expiration date with your order.

Net 30 Terms: A signed Windrose credit application is required. Please allow four weeks to process. We suggest new customers pay with credit card to expedite their first order. Terms are Net 30 from date of invoice. New orders or backorders for past due accounts will not be shipped until account is current. Late payments will receive a 1.5% finance charge per month. Late payments made by credit card will be charged a 4% processing fee. Accounts that are repeatedly past due may result in Net 30 status being revoked. No post-dated checks please. Checks will NOT be held by Windrose. Net 30 accounts that have been dormant for 12 months will be converted to Credit Card. A new Net 30 application would need to be processed and approved for reinstatement of Net 30 terms.

NSF Checks: Checks returned for insufficient funds will incur a $40 service fee. Please remit a money order or certified check (including the $40 service fee) to cover the NSF check immediately upon notification. Non-compliance will result in account being placed on credit card status only.

Collection Policy: In the event of suit or collection actions, the customer agrees that they shall pay all legal expenses, attorney fees and associated costs incurred by Windrose Trading Company, Inc.

Pricing and Bar Codes: Prices are subject to change without notice. UPC labels are available for all products. Please inform us if you wish to have this service. If you would like to receive email notification of price changes, please let us know.

Backorder Policy: We do our best to ensure that we have sufficient stock on all of our items. If we do run out of stock on a particular item, you may request that a backorder be created if the total order value is at least $35, and the product is expected within 30 days. Please request a backorder at the time of your order. Standard shipping charges will apply. Smudges are excluded from the backorder policy.

Drop Shipping/Direct Shipping: For information regarding drop shipping, please contact Customer Service.

Damages, Shortages and Errors: Please report all damages, shortages or items shipped in error within thirty (30) days from receipt of shipment. When calling, please have ready the invoice number and product number of item(s). We will gladly pay return shipping charges for damaged items or items shipped due to our error. To report damages due to carrier negligence please call immediately with the appropriate invoice number and UPS tracking number. Damages will be reported to UPS and they will contact you to review the claim. Please keep all labels, packing material, product and shipping carton(s) for their carrier agent to inspect.

Return Policy & Product Guarantee: Your satisfaction is important to us. You may return any item that does not satisfy you within thirty (30) days of purchase. In order to receive full credit, returned items must be in sellable condition; undamaged and free from your store price tags. Shop-worn items may not be returned. Prior authorization is required – please call before returning items. No credit will be given for discontinued items. Product to be returned must be packed carefully to avoid damage. We are not able to issue credit for items damaged during return shipping due to insufficient packaging. For items returned after 30 days, we reserve the right to charge a 15% restocking fee.

Cancellation Policy: Please contact Customer Service to cancel your order or if you need to add or remove item(s) from your order. Orders that have shipped cannot be cancelled or adjusted.

Privacy Policy: Windrose Trading Company respects and honors your privacy. We will never sell, rent or share your information with any third party, and we will not send you any “spam” emails.